Can't find your answer here? See the docs, or open a ticket from your Support page once logged in.
Do you ever see my server's root password?
Only for the one moment you give it to us to connect. We use it once to install our own SSH key, then it's discarded — never stored. After that, everything (deploys, backups, resizing) happens over that key, not a password.
What's the difference between Solo and Multi?
Solo is $5/mo for exactly one project on your server at a time. Multi is $10/mo, and you pick your own quota when you buy it — anywhere from 1 up to the current cap (5 today) — same price no matter which number you choose. Delete a project and that slot's free again immediately.
Can I resize a project's CPU, RAM, or disk after creating it?
Yes, any time, for free — it's your own hardware. Go to a project's Resources section and set new values; the only limit is that everything you've allocated across all your projects on that server has to fit what the server actually has.
What happens if I don't redeem a purchased plan code in time?
It expires automatically and can't be redeemed afterward — you'll get an email when this happens.
Can I restore a backup onto a different Odoo version?
A backup restores onto the instance's current version. To move to a newer version, use the Upgrade tab's in-place migration instead, which handles the real schema/data migration for you.
My upgrade paused partway through — did anything break?
No — an upgrade pauses (rather than silently rolling back) the moment any step fails, so your instance stays exactly where it was mid-migration. Check the live migration log, fix the underlying issue, and resume from that exact step, or roll back cleanly if you'd rather not continue.
Can I add a teammate to my account?
Not yet on this product — connecting, creating projects on, and deleting projects from your own server is owner-only today. If you need shared team access, that's what our managed-hosting product, HostOdoo, is for.
Can I migrate my Enterprise apps or custom modules over?
Both — upload your purchased Enterprise apps as a zip, or point at an existing git repo for your own custom addons (added as a submodule). Either works at project creation or any time after from the project's Settings tab.
Can I disconnect my server myself?
Not yet as a self-service action — contact us and we'll do it for you. Your own physical server is never touched either way; disconnecting just stops the platform managing it. If you reconnect that same box again later, you'll need its password again — we destroy our stored access key on disconnect as a security precaution.